What You Should Know
At SPARROW CONSULTING AND SERVICES PVT LTD, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, software, and remote access services.
Information We Collect
We may collect information such as:
- Name, email address, phone number and company details
- Account and billing information
- IP address and device information
- Application and operating system details
- Employee support and configuration information
- Remote session and connection information
- Technical logs and diagnostic information
How We Use Information
We use collected information to:
- Provide and maintain our services
- Authenticate users and devices
- Process subscriptions and payments
- Provide customer and technical support
- Improve, monitor and analyze our services
- Prevent unauthorized access and security threats
- Detect fraud, abuse, and unauthorized access
- Comply with applicable laws and regulations
Remote Sessions
Our software enables authorized users to remotely access or support devices. Users are responsible for ensuring they have appropriate authorization before establishing a remote connection.
We do not intentionally access or monitor the content of remote sessions except where necessary to provide, secure, maintain, or support our services, or where authorized by the user.
Data Protection
We use reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. We do not sell or rent your personal information.
Information may be shared with trusted service providers when necessary to operate our services or when required by law.
Data Retention
We retain information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, maintain security, and enforce our agreements.
Your Rights
Depending on applicable laws, you may have rights to access, correct, delete, or restrict the processing of your personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact Us
For privacy-related questions or requests, please contact us:
SPARROW CONSULTING AND SERVICES PVT LTD
Email: support@oojack.com
Address: 38 Barkside Crescent, Sutton Coldfield, England, B74 2HZ